Client Service Accessibility

Invest Ottawa is committed to maintaining an accessible environment for persons with disabilities by serving our clients in a manner which respects their dignity and independence, and permits equal access to our services.

We have established policies, practices and procedures for the delivery of our services to persons with disabilities, as required by the Accessibility Standards for Customer Service enacted under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

We invite feedback on how our services are delivered to people with disabilities. Please contact us by phone, 613-828-6274, email at info@investottawa.ca and in person at Invest Ottawa offices. We promise to acknowledge feedback directly as well as to communicate any resulting actions based on concerns or complaints submitted.

Our Client Service Accessibility Policy is available to any person upon request. It describes our policies, practices and procedures relating to:

• Providing services to persons with disabilities
• The use of assistive devices, service animals and support persons by persons with disabilities
• Temporary disruption of our facilities and services
• Staff training
• Our Feedback Process

To obtain a copy of our Client Service Accessibility Policy please contact:

Margot Sunter,
Chief Financial Officer
Invest Ottawa
80 Aberdeen, Suite 100, Ottawa, ON K1S 5R5
Tel: 613-828-6274 ext 282
msunter@investottawa.ca
____________________________________________________________________________

Website

Policy
To ensure equal access to electronic and information technologies, Invest Ottawa has developed a set of web page design standards in recognition of persons with disabilities.

Design Standards
These standards are influenced by those recommended by the W3C and Access Board. The Access Board is responsible for developing the standards outlined by the amended Rehabilitation Act of 1998. Universal design calls for appropriate use auxiliary aids and services where necessary to ensure communication.

Invest Ottawa has adopted the Design of HTML Pages to increase accessibility to users with disabilities as the primary guideline to meet the objectives of the Universal Access for State Design policy.

These Universal Access Design Standards are being integrated into Invest Ottawa’s web site and will continue to evolve as new technologies and opportunities emerge.

1. Every graphic image will have an “alt” tag and a short description that is intuitive to the user. If a graphic image is used as a navigation element, it will contain text description and direction that is intuitive to the user.
2. Every graphic image that uses an image map, alternative text of the hyperlink will be provided.
3. Photographs that contribute to the content of a page will include a long description or a “D” to denote an alternative description. A “return” link will be provided on the description page to return the user to the page of origin.
4. The Invest Ottawa web site will have descriptive, intuitive text links and avoid the use of vague references such as “click,” “here,” “link,” or “this.”
5. An alternative form of access will be made available for online forms, such as an email address or phone number.
6. Tables will include textual information displayed in a linear form across the table, as well as cells will be named to aid as reference.
7. Background colours will be avoided since colour schemes can create problems with legibility.
8. Multiple browser testing will be conducted on the current versions of Google Chrome, Internet Explorer and Mozilla Firefox.

Software Utilities
Adobe’s PDF Converter allows you to convert regular PDF files to html. One of the required standards is providing, where applicable, an HTML alternative to PDF files.
http://www.adobe.com/products/acrobat/access_onlinetools.html

Checklists
The following “Quick Tips” introduce some key concepts of accessible Web design.
http://www.w3.org/WAI/WCAG20/glance/

The 8th Annual Bell Sensplex INVEST OTTAWA Corporate Hockey Challenge

Register now!

Number of Teams:
20 Teams

Games Per Team:
3 game minimum (up to 5 depending upon # of teams per division)

Format:
EARLY BIRD BONUS: All teams who register prior to December 15th will receive a complimentary hour of daytime ice at the Bell Sensplex (valued at $163) for use as a team practice, company skate, or other activitie of their choice.

Guaranteed 3 game minimum for all teams, followed by either semi’s or finals depending upon the number of teams at each division. A $150 per team donation is added to each team’s entry fee and will be donated to ONFE’s Volunteers in Education.

Cost:
$818.58 + HST + $150 donation = $1,075

Description:
This one-of-a-kind 8th annual hockey tournament will provide Ottawa’s knowledge-based business community with a unique chance to get together for good times on AND off the ice.
Our state-of-the-art facility features 4 arenas (3 NHL, 1 International), a sports bar & restaurant and wireless high speed internet throughout the building!

Want a great opportunity to network with other knowledge-based related firms, suppliers & partners? This event can do just that, while rewarding staff with a fun, team-building event! Those that don’t play are encouraged to come out and cheer on company representatives in the stands or from the overlooking Stanley’s Restaurant & Bar!

Back again is an hour of public skating exclusively for co-workers who may not be hockey players.