Building a Culture of Service Excellence: Lessons in Client-Centric Innovation

Join us for an engaging conversation with Dan Batista, Executive Advisor and former Executive Director of the Institute for Citizen-Centred Service, as he shares his unique insights into building customer-centered services that excel across sectors. With experience leading initiatives like the Citizen First Program, Dan will discuss how organizations can foster a culture of service excellence and innovation.

In this session, we’ll explore:

– What it takes to create impactful, customer-centric programs and the challenges that come with such transformations.
– Examples of success in government service delivery.
– The influence of organizational environment on service effectiveness and the role of leadership in adapting to change.

Whether you’re a public sector leader or a private sector professional, this webinar will give valuable insights to any organization aiming for customer-centric excellence.